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Solutions Architect
| Company | Coder |
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| Location | United States |
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| Salary | $101000 – $173000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- At least 2 – 5 years of experience as a Solutions Architect
- A minimum of 2 years of technical sales experience
- Experience working hands on with engineers at enterprise companies
- Strong customer facing skills including the ability to earn trust from technical contacts on the customer side
- Customer empathy
- Comfortable working in enterprise environments
- Application development experience
- Deep foundational and working knowledge of Linux operating systems and system administrative experience
- 2+ years of demonstrated experience with containerization tools such as Docker and Kubernetes
- Experience working inside at least one of the following: AWS, Google Cloud, Microsoft Azure environments
- 1+ years of strong understanding of infrastructure-as-code tooling, specifically Terraform
- Firm understanding of computer networking, specifically ingress controllers, proxies, and load balancers
- Strong verbal communication and technical writing skills
- Strong Emotional Intelligence
- Self-motivated, with a creative and analytical mindset
Responsibilities
- Design and deliver world-class architectures based on customer assessment and needs
- Perform customer on-boarding, periodic reviews, and proactively alert customers of any impending issues
- Demonstrate an in-depth understanding of the company products, functions, features, and benefits
- Predict issues/concerns and ability to elevate them to the appropriate point of contact and managing to a swift resolution
- Enhance the support of technical assistance for customers on all aspects of Coder’s products
- Updating product docs, writing how-to guides, statements of work for contracts, etc.
- Bringing customer feedback to engineering to ensure the product continues to be easier to onboard and use over time
Preferred Qualifications
- A track record at both startup or mid-to-large software providers
- Open-source software contributions
- Background as a Software or DevOps Engineer
- Experience with Tailscale
- Worked in a developer platform team, platform engineering or closely with these teams
- Kubernetes certification
- Experience with Backstage.io and other developer tooling and solutions
