Solution Support Specialist
| Company | Netsmart |
|---|---|
| Location | Overland Park, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree or equivalent work experience
- At least 2 years of customer service experience
- Healthcare solution support experience
- Healthcare clinical workflow experience
- Strong documentation and data gathering skills
Responsibilities
- Provide first point of contact support for clients reporting technical or solution issues
- Diagnose and resolve standard client questions or problems over the telephone or internet
- Document inbound support requests and ensure proper notation of client problems or issues
- Attend required training and consumer materials to ensure you can correctly respond to client questions
- Transfer issues that require more detailed analysis to more experienced associates
- Collaboration with internal and external stakeholder to resolve or progress client issues forward
- Leverage application knowledge, expertise, and in depth troubleshooting to navigate through complex client cases
- Work across multiple products to resolve cases
- Identify and share product opportunities with the team to ensure continued knowledge growth
- Consistently contribute to support centric OKRs/Projects including Solution Optimization and Knowledge Base creation
Preferred Qualifications
-
No preferred qualifications provided.