Solution Manager – Sap Isu Fica
| Company | AES |
|---|---|
| Location | Dayton, OH, USA, Indianapolis, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of experience within SAP-ISU solutions is preferable.
- IT related, Engineering (IT, Industrial, etc.), Bachelor of Business Administration or similar degree.
- Proven experience in coordinating and effectively communicating with diverse stakeholders, including business users, Digital teams, and external vendors.
- Excellent communication and interpersonal skills, capable of working collaboratively with technical and non-technical teams.
- Knowledge of the latest market trends (Big Data, AI/ML, Cloud, Mobile, Analytics) for an electrical utility is a plus.
- Must have the ability to perform technical project management to achieve expected results in a timely fashion.
- Identify opportunities for improving the performance and functionality of the SAP ISU systems.
- Salesforce and Genesys technology knowledge would be a plus.
- Experience of analyzing and breaking down problems and information using SAP structured frameworks and methodologies.
- Analytical thinking abilities and client facing communication skills. Vendor Management skills and Business focus ability.
- Knowledge of SAP- ISU Solution, ITSM and Utilities business processes.
- Fluency in English language. Spanish is a plus.
Responsibilities
- Oversee and manage the US Utility applications used by Customer Service and Meter to Cash business processes.
- Work closely with Business and Digital stakeholders to ensure all applications used by these business departments are performing as expected from a functional and technical perspective.
- Coordinate functional and non-functional requirements coming from business strategic plans or included in the enterprise application roadmap.
- Ensure standards, quality and performance are incorporated and achieved during the management lifecycle of all applications under its responsibility such as incidents, enhancements and improvements.
- Main liaise with the AES SAP-ISU Applications Manager, to coordinate the sustainability and operations of SAP-ISU applications used by Customer Service and Meter to Cash departments.
- Identify opportunities for improving the performance and functionality of applications.
- Follow AES best practices for application management and support.
- Stay current with industry trends and advancements in Customer Service and Meter to Cash technologies.
- Ensure compliance with Digital Security Policies and Procedures including the review and approve security access granted for applications.
- Develop project plans, timelines, and budgets, and monitor project progress to ensure milestones are met within scope, time, and cost constraints.
- Coordinate and communicate with stakeholders, including business users, Digital teams, and external vendors.
- Manage change requests and ensure proper documentation of system changes.
- Oversee the day-to-day operations of the applications under responsibility, ensuring stability and performance.
- Perform additional tasks and responsibilities as assigned by the manager to support team and organizational goals.
Preferred Qualifications
- Knowledge of the latest market trends (Big Data, AI/ML, Cloud, Mobile, Analytics) for an electrical utility is a plus.
- Salesforce and Genesys technology knowledge would be a plus.
- Fluency in Spanish is a plus.