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Solution Architect
| Company | Airtable |
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| Location | New York, NY, USA |
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| Salary | $153000 – $221500 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms
- Well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape
- Ability to understand and customize messaging and consulting across verticals, use cases and geographies
- Keen understanding of business workflows and comfortable using process mapping tools such as LucidChart and Visio
- Excellent communication skills: able to modulate style to engage stakeholders of varying seniority and technical backgrounds, and deliver compelling presentations and product demonstrations
- 3-4 years of experience in a professional services or consulting role
- Able to prioritize and influence customer priorities (including pushing back on customers when needed) and demonstrate strong project management capabilities
- Highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams
- Able to adapt to new technologies and learn quickly
Responsibilities
- Partner with Airtable Engagement Managers to validate scope for professional services engagements
- Deeply understand clients’ business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflow
- Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance
- Develop solution architecture designs, implementation plans, and project timelines that align with clients’ objectives and requirements
- Provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise
- Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners
- Manage project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications
- Partner with other services and partner team members on larger engagements
Preferred Qualifications
- Previous experience with Airtable is not required but very welcome
