Solution Advisor – New Health Care Company

Solution Advisor – New Health Care Company

Requirements

• Bachelor’s Degree or higher AND seven (7) years of experience as a CDI specialist, or inpatient coder in a private, public, government, or military environment
• OR High School Diploma/GED AND eleven (11) years of experience as a CDI specialist, or inpatient coder in a private, public, government, or military environment
• Poses one of the following current and valid certifications; RHIA, RHIT, CCS, Auditing: Inpatient Coding Microcredential, CIC, CDIS, or CCDS

Responsibilities

• Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimization for assigned 3M product lines.
• Conduct current-state workflow and configuration review with a client implementing 3M best practice workflows.
• Advocate for the customer, log issues, and escalate as needed following standard procedures promptly.
• Own the client relationship coordination and client-focus coordination interactions for the client throughout the organization.
• Define and track key performance indicators (KPIs) and be accountable by the overall annual client satisfaction survey results for the assigned client base.
• Stay up to date with knowledge of industry changes and product changes, participate in relevant corporate programs/initiatives, comply with professional and quality standards, and act in a manner consistent with 3M’s values and ethical standards.

Preferred Qualifications

• Strong understanding of Clinical Documentation Integrity and the workflow associated with an organization’s Revenue Cycle
• Strong understanding of clinical documentation integrity
• Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training
• Demonstrated capability to manage multiple project streams and teams
• Experience consulting with clients in health information systems
• Demonstrated knowledge of assigned solutions, services, and products
• Demonstrated industry knowledge
• Proficient computer skills
• Excellent communication skills written and verbal
• Exceptional client relationship skills
• Ability to find creative solutions and manage difficult situations with diplomacy
• Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative
• The successful candidate will exhibit strong teamwork and collaboration both within the Solution Advisor teams and across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic