Solution Advisor

Solution Advisor

Requirements

• Minimum of 5 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, Solution Advisor, Sales Engineer, post-sale functional / technical consultant or equivalent.
• Examine, interpret, and articulate complex technical information to audiences of varying technical levels.
• Experience working with SAP products and CRM systems such as SFDC preferred.
• Experience building and presenting demo environments for customers at all levels – engineers to C level executives.
• A deep understanding of enterprise technologies and business context.
• A strong “team player” mindset and positive attitude.

Responsibilities

• Support the Account Executive by taking a consultative role in the customers’ evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.
• Effectively plan and execute on a strategy for discovery calls. Ability to ask leading questions that allow for you to find a problem.
• Develop strong technical relationships within the various customer teams, acting as a trusted advisor.
• Communicating the value of WalkMe products through many mediums, including phone, presentation and live/online product demonstrations.
• Manage technical POC’s both onsite and offsite.
• Collaborate on and present custom product demonstrations to support the sales cycle.
• Aggregate feedback from customer meetings and be able to convey that to product management and Engineering.
• Speak at field events to both the technical and non-technical.
• Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed.

Preferred Qualifications

• Experience working with SAP products and CRM systems such as SFDC preferred.
• Experience building and presenting demo environments for customers at all levels – engineers to C level executives.