Software Engineer – Servicenow

Software Engineer – Servicenow

Requirements

• Minimum of an Associate’s degree and 5 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 years’ systems analysis/application development experience
• Tech stack required – JavaScript, Angular JS, Bootstrap, HTML/CSS
• Familiar with application development software and hardware problems
• Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software
• Capable of working on multiple projects of a moderately complex to complex nature
• Strong problem-solving skills to assist in issue resolution
• Strong verbal and written communication skills, with prior experience presenting to the target audience
• Strong organizational and time management skills
• Detail-oriented
• Strong lateral thinking skills
• Experience coordinating between Applications and business units
• Experience recommending and implementing systems solutions
• Experience driving project milestones and delivery dates

Responsibilities

• Complete basic to complex systems analysis, design and development
• Play a key role as an individual contributor on complex projects
• Assist the client in addressing daily problems/issues of any scope
• Determine feasible solutions and make recommendations
• Direct less experienced resources and coordinate systems development tasks on small to medium scope efforts or on specific phases of larger projects
• Participate with other Development, operations and Technology staff, as appropriate, in overall systems and integrated testing on small to medium scope efforts or on specific phases of larger projects
• Prepare test data and execute detailed test plans
• Complete any required debugging
• Evaluate and understand complex interrelationships and effects among programs and interfacing applications
• Use available resources to develop clear and complete technical and functional specifications for small to medium scope efforts
• Review documentation prepared by less experienced staff
• Update systems documentation
• Prepare charts, tables and diagrams to assist in analyzing problems
• Prepare assessments and task plans to include required tasks, estimated time frames and effort for assignments
• Recommend new technology, policies or processes to benefit the organization and improve deficiencies
• Provide consultation services to clients, technicians and Bank departments on basic to intricate functions of supported applications
• Follow and promote the use of development standards and procedures
• Maintain very good working knowledge of the supporting application(s), development environments and the supported client environment
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
• Identify risk-related issues needing escalation to management
• Promote an environment that supports diversity and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as required, which may include participating in due diligence, cost/benefit analysis, vendor analysis or business study activities

Preferred Qualifications

• Database experience
• ServiceNow experience
• Good understanding of the Bank’s application framework
• Subject matter expert in business with knowledge or experience utilizing application/system being supported
• Proven understanding of applications supported with a sound knowledge of interfacing/integrated applications
• Ability to work in a team environment as well as autonomously
• Ability to multitask for various components of moderately complex to complex projects
• Action-oriented
• Pro-active