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Software Engineer – Game Support – Game Studio
| Company | Netflix |
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| Location | Los Angeles, CA, USA |
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| Salary | $60000 – $270000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent work experience).
- 3+ years of professional experience in the games industry.
- Demonstrable and substantial experience with Unity.
- Proficiency in C#.
- Familiarity with source control systems (e.g., Git, Perforce).
- Understanding of debugging tools and techniques for games.
- Experience working with issue tracking using JIRA.
- Ability to read and interpret crash logs and error reports.
- Familiarity with build pipelines and deployment processes.
- Comfortable working with various operating systems (Windows, macOS, and/or mobile).
Responsibilities
- Own and improve our catalog games.
- Troubleshoot and resolve technical issues players report across various platforms (mobile, web, desktop).
- Collaborate with development, QA, and production teams to identify, diagnose, and fix bugs.
- Implement updates, patches, and hotfixes to maintain game stability and performance.
- Monitor game health and analytics to identify potential issues proactively.
- Provide clear and timely communication to production and internal teams regarding support incidents and resolutions.
- Maintain comprehensive documentation of issues, solutions, and support processes.
- Contribute to improving internal tools and workflows related to game support and maintenance.
- Stay on top of shifting and evolving platform requirements (particularly mobile).
Preferred Qualifications
- Strong problem-solving skills and a detail-oriented mindset.
- Skilled at writing code that is elegant, extensible, and optimized.
- Excellent communication and organizational abilities.
- Ability to work collaboratively with cross-functional teams.
- Proactive, self-motivated, and able to manage multiple tasks simultaneously.
- Passion for delivering outstanding player experiences.
- A positive attitude and resilience in the face of challenging issues.
- Enthusiasm for video games and an understanding of the gaming community.
