Social Media Community Manager

Strong understanding of business objectives and the role of social media and community management in achieving results
Proficiency in using social media management and listening tools such as Talkwalker, Meltwater, and Khoros to track and report on social media activities
Expert in social media platforms such as LinkedIn, Reddit, Meta, and others
Comfortable working in a fast-paced environment with rapidly evolving priorities
Balance the need to move fast while thinking strategically

Develop and implement dynamic strategies to grow, engage, and support our audience, ensuring our brand voice and values are always front and center
Monitor and analyze social media trends and platforms to keep Vanguard’s social media practices current and effective
Lead community management efforts across all social media platforms, ensuring consistent and impactful brand interactions
Set the standard for community engagement by providing guidelines, best practices, and escalation protocols to junior crew members and agencies
Monitor social media channels for potential issues
Seek opportunities to insert the brand into social conversations, whether around trending topics, news, or engaging with social influencers and other brands
Manage the day-to-day operations of social media channels, including community management, and proactive engagement
Use social listening tools to monitor trends, identify opportunities, gather audience insights, and track industry activity to optimize our strategy
Expand Vanguard’s presence across X, Instagram, LinkedIn, and emerging platforms
Participate in special projects and perform other duties as assigned

3 years of experience managing social media accounts and online communities
Undergraduate degree or equivalent combination of training and experience
Expert in social media platforms such as LinkedIn, Reddit, Meta, and others
Comfortable working in a fast-paced environment with rapidly evolving priorities