Social Analytics and Escalations Manager – Youtube Operations
| Company | |
|---|---|
| Location | Los Angeles, CA, USA, San Bruno, CA, USA, Culver City, CA, USA |
| Salary | $110000 – $157000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree or equivalent practical experience.
- 4 years of experience in public relations, media relations, or communications.
- Experience in social media or customer support.
- Experience with social analytics tools (i.e. Brandwatch, Sprinklr, Netbase, Meltwater).
Responsibilities
- Represent a business or product area, acting as a spokesperson with minimal guidance.
- Collaborate with agencies on projects by supporting objectives, driving tasks or work streams, and providing content.
- Gather, synthesize, and draft responses to editorial inquiries and requests for information release.
- Create communication plans and materials (e.g., emails, press releases, pitches, marketing copy, announcements, presentations articles, social media content) to publicize and promote communications and public relations programs, facilities, events, or objectives amongst external audiences.
- Conduct analysis, optimize business performance, and deliver execution.
Preferred Qualifications
- Experience writing boolean logic and synthesizing social data into executive reports.
- Experience in real-time social monitoring/alerting workflows and brand crisis reporting.
- Excellent verbal and written communication skills.