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SMB Account Manager – Alcohol
| Company | Uber |
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| Location | Miami, FL, USA |
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| Salary | $79000 – $88000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3+ years in account management, consulting, sales, digital advertising, or growth marketing (ideally in tech, e-commerce, or retail)
- Strong sales mindset with the ability to pitch and influence decision-makers on strategic initiatives
- Ability to analyze data-driven insights and translate them into actionable business recommendations for partners
- Excellent communication skills—comfortable presenting to executives and guiding merchants through marketing and operational strategies
- Highly organized with the ability to manage multiple partners, projects, and priorities in a fast-paced environment
- Proficiency in tools like Excel, Looker, Tableau, Salesforce, or similar CRM/BI platforms
Responsibilities
- Act as a strategic consultant, helping merchants execute demand generation strategies through Uber Eats’ suite of advertising products, promotions, and in-app placements
- Educate partners on marketing best practices, ensuring they understand how to leverage Uber Ads, discounts, and loyalty programs to drive more sales
- Proactively identify revenue opportunities, pitch tailored solutions, and guide merchants in executing successful marketing campaigns
- Monitor campaign performance, optimize spend efficiency, and provide partners with data-backed recommendations for continuous improvement
- Serve as a merchant success consultant, advising on operational best practices to improve the consumer experience, increase conversion rates, and reduce cancellations
- Conduct menu audits, fulfillment assessments, and pricing strategy reviews to ensure merchants maximize their potential on Uber Eats
- Collaborate with internal teams (Sales, Marketing, Product) to influence merchant strategy and drive adoption of new platform features
- Problem-solve merchant challenges related to fulfillment, delivery times, inventory issues, and promotional effectiveness
- Leverage performance data, industry benchmarks, and Uber’s analytics tools to identify trends, optimize strategies, and track business impact
- Provide partners with regular reporting and insights on key metrics like advertising ROI, order volume trends, and consumer purchasing behavior
- Identify at-risk accounts and proactively address concerns to prevent churn.
Preferred Qualifications
- Experience in digital advertising (Google Ads, Meta, programmatic marketing, or retail media networks)
- Background in food delivery, the alcohol industry, retail, grocery, e-commerce, or hospitality is a plus
- Understanding of fulfillment operations, logistics, or consumer experience optimization
- Passion for helping businesses grow through data-backed marketing strategies
