SIU Field Investigator

SIU Field Investigator

Requirements

• High School Diploma or General Equivalency Diploma
• 3+ Years claims adjusting experience, or P&C SIU/Fraud Investigation experience or 4 years prior investigative law enforcement (including military) or relevant fraud industry investigation experience
• Experience handling in-person or phone statements from various parties in an investigation in a way that builds GEICO’s customer base and promotes customer satisfaction through efficient, accurate, and courteous interactions
• Ability to gather a broad range of evidence related to an investigation and draw conclusions based on the information collected to the applicable fraud investigation
• Demonstrated ability to organize and prioritize heavy claim volume workloads and stressful situations
• Must be able to always maintain a professional attitude and appearance
• Must be able to document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization
• Must be able to obtain and maintain a valid driver’s license, certifications and permits in accordance with state and federal regulations, and company and departmental standards
• Must be able to lift and carry materials and equipment and lift them to and from vehicles and carry them up and down steps
• Must be able to climb on, off, in, around and under vehicles, including but not limited to RVs and commercial vehicles
• Must be able to exercise caution and awareness of surroundings while performing the essential duties of the position
• Must be able to learn and apply large amount of technical and procedural information
• Knowledge of city, state, and local regulations, legal concepts, case law, medical treatments, and medical terminology

Responsibilities

• Conduct investigations of suspected cases of fraud or other illegal activities against the Company
• Interviewing, database inquiries, taking statements, and locating sources of information and witnesses
• Evaluating information to determine its credibility
• Referring and coordinating investigation assignments to outside agencies
• Providing training and support to all departments in the claims handling process

Preferred Qualifications

• 4-year Degree or higher
• Current or prior SIU investigations experience working in diverse teams across different SIU job functions
• Experience handling: financial, casualty, bodily injury, worker’s compensation, commercial, marine, auto, property and underwriting fraud investigations
• Ability to handle complex fraud cases and/or rings
• Knowledge on how to use public record systems, and/or claims and policy databases to support an investigation
• Ability to work with minimal direct supervision and manage an active case load
• Related professional designations (e.g. CIFI, CFE, FCLA, CPCU, etc.)