SIU Desk Investigator – Employee Benefits
| Company | Hartford Financial Services |
|---|---|
| Location | Naperville, IL, USA, San Antonio, TX, USA, Lake Mary, FL, USA, Scottsdale, AZ, USA, Hartford, CT, USA |
| Salary | $69600 – $104400 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Minimum of 3 years insurance claim handling experience required
- Solid understanding of SIU or relevant claim processes, practices and applicable laws and regulations
- Strong analytical and research skills
- Effective interviewing and communication skills (written and verbal)
- Ability to lead without having formal authority and to work both independently and in a team environment
- Ability to manage multiple priorities in a challenging and fast-paced environment
- Demonstrated fraud awareness and aptitude
- Proven ability to build strong partnerships across segments and function
- Customer centricity
Responsibilities
- Review SIU disability referrals for desktop investigative potential
- Develop, implement, and oversee effective investigative strategies to support the accurate and timely resolution of disability claims by the Company
- Routinely interact telephonically with claimants, employers, and providers to gather information as part of the investigation
- Act as SIU liaison with Disability Claim Operations, promoting fraud awareness and quality SIU referrals
- Provide support to claims partners and other departments within the Company, which may include participation in developing & presenting training at the direction SIU Management
- Continually enhance investigative skills and understanding of emerging issues impacting Group Benefits claims
Preferred Qualifications
- Long Term Disability claim experience preferred
- SIU and/or law enforcement experience preferred
- College degree with criminal justice emphasis preferred