Skip to content
Sitec – Service Owner Lead – Soccent
| Company | Peraton |
|---|
| Location | Tampa, FL, USA |
|---|
| Salary | $104000 – $166000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Expert or higher |
|---|
Requirements
- Minimum 12 yrs of experience
- Active DoD TS/SCI clearance
- Five (5) years of experience managing IT professionals.
- Experience with site-specific logistics and technical challenges in a dynamic functional, management, and technical environment.
- Experience working on a global-based, enterprise-wide project communicating with local and long-distance government personnel.
- Experience from previous roles in enterprise data center to include servers, storage, databases, and web/portal servers.
Responsibilities
- Management, leadership, development, and retention of the infrastructure and operations technology team, including training initiatives, mentoring, and performance coaching.
- Supporting the Component or TSOC Deputy Program Manager as assigned with supplying various reporting of issues and managing day to day activities with direct contact, as well as other senior program staff as appropriate.
- Customer success and relationship management interfacing with Component and TSOC leadership and the USSOCOM TPOC for effective resolution of site-related issues.
- Attending high visibility conference room discussions and relating technical matters to Peraton and USSOCOM leaders in a fast-paced environment.
- Provide periodic performance assessments of site support to leadership and government staff; and participate in / provide subject matter expertise in vendor relationship management meetings as required.
- Build successful stakeholder relationships with other service and operational leaders by developing a clear understanding of service needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
- Devise, establish, and improve site-specific IT processes, policies, and systems to enable and accelerate the implementation of strategies set by leadership. Make recommendations to improve enterprise service delivery and management processes as appropriate.
- Lead site infrastructure project reviews with both project leaders and stakeholders.
- Track and support site project leaders with resolution of major project roadblocks as required.
Preferred Qualifications
- Experience with IT Service Delivery using an ITIL/ITSM framework similar in size, scope, and complexity to the requirements of this TO.
- Certifications in one or multiple Cloud Service Provider umbrellas: Amazon Web Services (AWS) / Azure (MicroSoft) / Other
- Experience (assigned or working with) the SOF community.
