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Sitec – Helpdesk Specialist
| Company | Peraton |
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| Location | Fort Benning, GA, USA |
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| Salary | $66000 – $106000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- MA/MS with 3 Years, BA/BS with 5 Years or HS Diploma with 9 Years
- DoD TS/SCI clearance or above required
- DoD IAT Level II certification required
- Proven expertise in managing helpdesks within multi-user environments
- Must have a comprehensive understanding of PC operating systems and in-depth knowledge of network and electronic mail operations
- Must have prior experience supervising helpdesk operations, ensuring efficient and effective service delivery
- Strong customer service orientation with a consistently positive and professional attitude
Responsibilities
- Overseeing the creation and management of helpdesk tickets within the IT Service Management (ITSM) system
- Providing oversight and guidance for troubleshooting and repairing end-user issues
- Supervising the installation, configuration, and troubleshooting of IT systems and equipment
- Directing staff in reimaging and maintaining user workstations
- Ensuring proper maintenance of shared file access by staff
- Monitoring staff performance in maintaining, creating, and resetting CAC/Token credentials
- Ensuring local registration authority (LRA) capabilities are sustained
- Overseeing the tracking and management of IT projects, ASIs, incidents, and changes that affect customers
- Ensuring incidents are routed or escalated appropriately to relevant IT support teams or vendor support groups
- Managing ticket escalation to other IT support groups and vendor resources as necessary
- Supporting the USSOCOM mission, which may require shift work or a non-standard work schedule for certain positions
Preferred Qualifications
No preferred qualifications provided.
