Site Reliability Engineering Manager-Midrange

Company	PNC Financial Services
Location	Farmers Branch, TX, USA, Cleveland, OH, USA, Birmingham, AL, USA, Pittsburgh, PA, USA, Phoenix, AZ, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Senior

Proven experience leading midrange or infrastructure operations in a high-availability environment
Deep knowledge of Linux/RedHat systems, patching, and vulnerability remediation
Familiarity with observability and APM tools (e.g., Dynatrace, vROps, Big Panda, Logscale)
Strong incident management and SRE-aligned thinking (e.g., proactive issue identification, toil reduction)
Excellent communication and documentation skills
A collaborative approach to cross-functional engagement and knowledge transfer

Review and manage alerts and events in Big Panda
Track and prioritize R1/R2/P1 incidents, escalating to appropriate SRC Engineering teams
Oversee Midrange requests via SRC Chat, ensuring timely and accurate responses
Drive adoption of SRE practices, identifying systemic issues and remediating proactively
Monitor and manage open issues via RedHat case management
Lead regular knowledge transfer sessions across teams
Coordinate patching updates (IDS Patching)
Track open vulnerabilities by Mnemonic owner with a focus on remediation
Manage and escalate issues including Syslog NG restarts, Disk and path failures, Access, login, and account security issues, Remote access and server unavailability, Patching defects and requests
Collaborate closely with Midrange Engineering leads and other platform SMEs
Drive the creation and upkeep of Linux system documentation, targeting at least one publish-ready doc every 3 weeks
Maintain and enhance tooling documentation, including Dynatrace, vROps, Logscale, and other observability platforms