Site Reliability Engineering Manager-Middleware
| Company | PNC Financial Services |
|---|---|
| Location | Farmers Branch, TX, USA, Cleveland, OH, USA, Birmingham, AL, USA, Pittsburgh, PA, USA, Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- University/college degree
- 5+ years of industry-relevant experience
- At least 3 years of prior management experience
- Knowledge in application design
- Knowledge in architecture
- Knowledge in technical troubleshooting
Responsibilities
- Provide support for critical applications across all environments and lines of business running on PNC’s middleware platform.
- Lead incident troubleshooting, resolution, and root cause analysis for middleware-related issues.
- Partner with vendors, platform engineers, and cross-functional tech teams to resolve complex problems efficiently.
- Analyze application and server configurations, identify performance/stability risks, and drive remediation efforts.
- Detect recurring incident patterns and propose long-term solutions to reduce operational toil.
- Guide and validate change requests, including technical impact analysis and risk mitigation aligned with PNC’s framework.
- Proactively monitor logs and events using Big Panda and other dashboards to identify potential issues before they impact operations.
- Develop, document, and improve workflows, policies, and procedures for streamlined incident response and knowledge transfer.
- Support patching cycles by identifying middleware and OS-related issues (WebSphere, Tomcat, Linux) and working with relevant teams to implement fixes.
- Actively participate in incident bridges and technical war rooms to ensure timely recovery and escalation.
Preferred Qualifications
- Application Development
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- Process Improvements
- Release Management
- Software Solutions
- User Experience (UX) Design