Site Reliability Engineer
| Company | Fidelity National Information Services |
|---|---|
| Location | Milwaukee, WI, USA, New York, NY, USA, Jacksonville, FL, USA, Atlanta, GA, USA |
| Salary | $84720 – $142320 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- At least 2-3 years of experience and knowledge of building and supporting application infrastructure in a private and/or public cloud
- Automation Tools associated with Infrastructure as Code, deployment, and configuration management (Ansible, Terraform, Helm, Harness)
- Knowledgeable of engineering practices (source control systems, release and deployment patterns)
- Experience and good understanding of Networking (Load Balancers, Firewalls, Virtual Ips, DNS, Network Translation etc.)
- Hands on Unix Shell Scripting, Perl/Python programming experience
- Hands-on experience in Engineering environments (Cloud Service Providers (Azure), Private Cloud)
- Experienced with Engineering deployment technologies (containers, databases, packages)
- 2-3 years of Change Management experience on ITSM Tools like Service Now
- Experience Initiating and leading or participating in Resolution of Incidents
- 2-3 of Experience developing and or implementing effective Monitoring on standard tools similar to Splunk and Dynatrace
- Knowledge and Skills to comfortably work on Unix Systems, IBM Technologies like WebSphere AS and MQ and Oracle
- Self-starter and someone who can run with minimal supervision
- Ability to interface with project teams to deliver end to end solutions for our external clients.
- Ability to be primary lead with project teams to deliver FIS OPF solutions end to end for our external clients.
- Ability to troubleshoot technical issues from a high level and understanding potential root cause areas (Networking, Datebase, Middleware, Operating System)
- Experience working comfortably with high profile clients to effectively communicate on technical and functional levels.
Responsibilities
- Participate and Lead the Day-to-Day Operations of the Team for Changes and Incident
- Lead Incident Triage Calls and Follow up on Root Cause Analysis
- Configuring and Deploying Product Releases into Production and verifying for Quality work
- Participating in Data Center and Infrastructure Change activities
- Developing Monitoring and Alerting for Payments Platform
- Help identify repetitive non-value adding tasks and be hands-on in coding and scripting to automate them
- Actively Participate and Contribute in Team Meetings and Team Building activities
Preferred Qualifications
- Hands on experience in developing and implementing production monitoring
- Experience and good understanding Networking
- Hands on Unix Shell Scripting, Perl/Python programming experience
- General Knowledge of Trends in Payments Processing Industry like RTP, ACH and Wires