Site Operations Manager

Associates degree or higher in Business, Technical Operations, or other degree
1+ years experience as a people leader in a fast-adapting and customer-focused environment
Proven experience making judgment calls in ambiguous situations
Previous experience developing processes and managing projects
Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
Valid U.S. Driver’s License
Willingness to undergo a driving record check

Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
Responsible for meeting financial goals and aligning spending with the site operating budget
Ensure exceptional service for both customers and passengers
Partner with People Operations to make staffing and performance management decisions for the site
Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
Create a work environment that values all team members and embodies May Mobility values
Cover shifts across days and times that fall outside normal business hours
Up to 10% travel required

Bachelor’s degree or higher in Business, Technical Operations, or related degree, or equivalent experience
3+ years experience as a people leader in a fast-adapting and customer-focused environment
Leadership experience in a startup environment
Proven change management experience
Prior experience in an operations or logistics background
Working knowledge of Google Suite, Slack, Jira and Asana