Site Coordinator
| Company | Highbar |
|---|---|
| Location | Norwell, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or general education degree (GED)
- Two to three years of related experience and/or training
- Associate degree in healthcare administration or a related field of study preferred
Responsibilities
- Trains and onboards administrative staff (PCCs); trains Exercise Specialists on the administrative components of their role.
- Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
- Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
- Responsible for the clinic’s daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
- Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
- Oversees authorizations within the clinic or region.
- Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
- Collects co-payments from patients, clearly documenting transaction on a written receipt.
- Runs daily co-pay collection reports to ensure collection accuracy.
- Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
- Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
- Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
- Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
- Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
- Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.
Preferred Qualifications
- Associate degree in healthcare administration or a related field of study preferred