Shift Leader

Shift Leader

Requirements

• New York City Food protection certificate (DOH card)
• 2+ years’ experience in a customer service leadership position
• Strong knowledge of specialty coffee, latte art and equipment
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Strong time management skills
• Authorized to work in the U.S.

Responsibilities

• Support your GM and Training Team to help coach and mentor new employees
• Craft beautiful, well executed coffee products according to company standards
• Maintain coffee quality standards across your store
• Ensure that your store maintains COVID-19 and NYC Department of Health and Mental Hygiene (DOH) standards
• Maintain operational excellence in the way of store environment, cleanliness and brand expectations
• Open and close the location safely and responsibly (Key holder)
• Positive and solution focused handling of any minor customer issue
• Provide timely and consistent coaching to your team
• Ensure your back of house and all areas of your store is well organized and a safe environment
• Uphold the company standard NPS scores
• Be a champion of your stores financial performance

Preferred Qualifications

• Love for coffee and customer service