Shift Lead
| Company | Black Rifle Coffee |
|---|---|
| Location | San Antonio, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years experience in QSR, customer service, retail, or hospitality environment
- Excellent customer service skills
- Ability to lead and motivate a team
- Ability to multitask and prioritize work of self and others in a fast-paced environment
- Experience with cash handling and safety and security
- Demonstrated track record of coaching & developing others
- Competency in written & verbal communication
- Basic computer skills
- Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)
Responsibilities
- Delivers exceptional customer service
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience.
- Proactively responds to customer and store needs: escalates feedback & concerns to store management.
- Prepares quality beverages and food products according to BRCC standards.
- Follows health, safety and sanitation guidelines for all products.
- Responsible for scheduling and covering breaks and meals of floor staff.
- Assists with other duties as directed by General Manager.
Preferred Qualifications
- 2+ years of retail supervisory experience preferred