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Servicing Operations Associate – Upstart’s Accelerator Program
| Company | Upstart |
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| Location | Columbus, OH, USA |
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| Salary | $22.5 – $30 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Entry Level/New Grad |
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Requirements
- Bachelor’s degree from an accredited institution
- Demonstrated interest in borrower support, customer experience, or service operations
- Strong written and verbal communication skills
- Authorized to work in the U.S. without sponsorship
- Adaptable and tech-savvy, with proficiency in Google Workspace and ease working across multiple platforms.
Responsibilities
- Provide thoughtful, empathetic support to borrowers across channels (e.g., phone, email, chat)
- Rotate through four key teams to gain a comprehensive view of Servicing Operations
- Support current borrowers by servicing their loans, answering questions, resolving issues, and guiding them through their financial journey with empathy and clarity
- Help borrowers bring their accounts current by offering personalized solutions rooted in empathy and effective negotiation
- Assist with post-collections loss mitigation efforts for high-risk cases, such as bankruptcies, and support vendor management processes related to third-party collections agencies
- Collaborate on content development, training enablement, and process improvement projects that support and empower our frontline servicing teams
- Drive impact by identifying process gaps and borrower pain points, then recommending actionable solutions that support team goals
- Apply insights from your rotations to a cross-functional capstone project focused on driving meaningful business improvements
- Take part in quarterly ‘Development Days’ designed to strengthen your leadership, strategic thinking, and stakeholder management skills.
Preferred Qualifications
- A passion for helping others and delivering seamless, borrower-focused experiences
- Genuine interest in fintech and curiosity about how technology and regulation influence financial services
- Agility in navigating changing priorities, learning new tools or processes, and operating effectively in ambiguity
- Exposure to data and analytical thinking through coursework, internships, or projects involving tools like Excel, SQL, or Tableau
- Experience in service-oriented, customer-facing, or collaborative roles—including internships, part-time work, or campus leadership
- A demonstrated commitment to continuous learning and personal growth
