Servicenow Systems Engineer

Application Development
ServiceNow Platform
Systems Management
5 + years of related experience
US Citizenship Required
Bachelor’s Degree with a focus in computer science, information systems, or a related field of study
Applicable DoD 8140 or DoD 8570 Certification
ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer

Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
Experience implementing ServiceNow system solutions in a Linux environment.
Proven ability and knowledge of ServiceNow integrations with other systems.
Experience implementing and supporting ITOM and ITAM applications to include discovery, asset management, service mapping patterns, and event management.
Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.
Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.
Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.

ServiceNow ITSM Implementer certification
Java script, html, or CSS experience
Skilled in utilizing best practice engineering methods
Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices