Servicenow Product Manager
| Company | Vanguard |
|---|---|
| Location | Malvern, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- ServiceNow HR Service Delivery (HRSD) experience required
- Minimum of five years related work experience
- Previous experience supporting or leading ServiceNow implementation and/or administration in a previous role is required
- Undergraduate degree or equivalent combination of training and experience required
- Experience with requirements writing; translating business needs into technical requirements
- Experience working in an agile environment and aligned tools
Responsibilities
- Leads digital product management activities across the ServiceNow implementation
- Collaborates with cross-functional teams to create best practices that drive significant change to the client experience
- Ensures delivery of messaging, communication, and customer outreach as necessary
- Partners with stakeholders to resolve production and implementation issues in a timely manner
- Leads the planning, development and implementation of new digital products
- Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans
- Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience of ServiceNow
- Participates in and provides recommendations for ongoing business planning and departmental prioritization activities
- Participates in special projects and performs other duties as assigned
Preferred Qualifications
- Two years of leading large cross-functional teams on major organizational projects preferred
- Graduate degree preferred