Servicenow Platform Architect
| Company | Takeda |
|---|---|
| Location | Cambridge, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- 9+ years of experience in ServiceNow solution architecture, product design, and implementation.
- Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
- 6+ years of Extensive knowledge of ServiceNow’s key platform capabilities (e.g., Intelligence, Automation, Omni channel engagements, Foundation Data, Automated testing)
- 5 + years of Experience with Servicenow UX Framework, UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs within the ServiceNow framework (preferred)
- 5+ years Extensive architecture experience and strategic mindset to translate enterprise goals into ServiceNow product solutions, driving towards intelligence-based citizen development.
- 6+ years Deep knowledge of ServiceNow’s key product suites (e.g., ITSM, ITOM, CSM, SecOps, IRM, HRSD, AppEngine).
- 8+ years of Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, GraphQL, REST, LDAP, JDBC, ODBC. (required)
- ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) required
- ServiceNow Certified Technical Architect (CTA) desired
- 3+ years of Experience with GenAI, ML, NLP , AIOps, Virtual Agent, Employee Center, WorkFlow Data Fabric and Process Automation frameworks, Mobile.
- Strong emphasis on Customer service and providing best-in-class end-user support.
- Sense of urgency and excellent prioritization skills and ability to work under time pressure
- Ability to solve complex technical and business problems.
- Ability to coordinate projects and interact management.
Responsibilities
- Develops and evolve a platform architectural roadmap, aligned to and prioritized by business objectives.
- Develops and communicates measurements of platform progress and business impact.
- Guides Product teams as they design, implement, and support solutions that centre on the consumption of the platform.
- Manages stakeholder requirements for platform teams to ensure successful delivery. Collaborates with Takeda ServiceNow account and Impact teams to drive continuous value.
- Translates business requirements into technical requirements that other technical team members include in the project design and delivery.
- Establish technical Governance and standards for ServiceNow product development, configuration, and foundation that prioritize simplicity, reusability, AI and automation.
- Drives the overall technical design and end-to-end platform design for assigned initiatives.
- Influences/coaches modern evolutionary platform architecture principles, practices and adoption of new features (Agentic AI, NowAssist, HyperAutomation, AIOps).
- Partners with Enterprise, Solution, Domain architects, ServiceNow Account and Impact team to identify and enable the top strategic technologies/platforms that will help shape Takeda’s technology footprint to support cross-enterprise business requirements.
- Designs reference and platform architectures based on specific business constraints, requirements and dependencies.
- Designs architecture components, including design and documentation of architecture relevant platform changes or enhancements.
- Reviews and identifies gaps in architecture and assesses and defines remediation efforts or mitigation options.
- Drives cross-domain initiatives that are supported by E2E Design, applies digital standards to project platform architecture, and drives technical strategy and architectural tradeoff discussions.
- Collaborate with UX and digital teams to enhance ServiceNow products, ensuring an intuitive experience that promotes adoption and usability.
Preferred Qualifications
- 5 + years of Experience with Servicenow UX Framework, UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs within the ServiceNow framework (preferred)
- ServiceNow Certified Technical Architect (CTA) desired
- 3+ years of Experience with GenAI, ML, NLP , AIOps, Virtual Agent, Employee Center, WorkFlow Data Fabric and Process Automation frameworks, Mobile.