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Servicenow MID Server Administrator
| Company | CACI |
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| Location | Chantilly, VA, USA |
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| Salary | $94400 – $198300 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s Degree and 7+ Years of relevant experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience)
- Advanced experience with ServiceNow implementations
- Intermediate level of ServiceNow development skills required
- Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
- Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment
- JavaScript/AngularJS development experience
- Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system
- Experience operating and running MID servers in a ServiceNow environment
- Experience with Windows server and REHL
- Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
- Experience presenting and conducting demo reviews with client stakeholders
- Ability to obtain a DoD secret clearance
- At least one of the following certifications: Certified ServiceNow Developer, Certified ServiceNow Administrator, Certified Implementation Specialist (ITSM, CSM, or similar)
Responsibilities
- Provide expertise on technical capabilities related to running and operating MID servers with ServiceNow
- Develop the technical solutions, implement them, and perform integration and functional testing
- Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for the ServiceNow environment development
- A fundamental understanding of ITSM, ITOM, ITIL, and CMDB
- Build & Support system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Managing multiple ServiceNow MID servers
- Troubleshooting issues with connectivity and processes routed through the MID servers in support of operations
- Communication to appropriate stakeholders to keep them informed and aware of ongoing support challenges
- Build and execute technical and functional design requirements related to ServiceNow
- Create and manage scripts and workflows/flows
- Build dashboards based on application data models and external data sources
- Address problems of systems integration, compatibility and multiple platforms
- Participate in development of system documentation and technical reports
- Participates in Agile ceremonies and backlog refinement
Preferred Qualifications
No preferred qualifications provided.
