Servicenow – Itsm – Manager
| Company | GIA |
|---|---|
| Location | Las Vegas, NV, USA, Carlsbad, CA, USA, New York, NY, USA |
| Salary | $135000 – $200000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Strong experience in ITSM, ITOM, ITAM and CMDB (Configuration Management Database) modules of ServiceNow.
- Proven experience with ServiceNow customizations, integrations, and platform administration.
- Hands-on experience with ServiceNow Discovery, Orchestration, and Automation.
- Ability to manage and mentor a team of developers and administrators.
- Experience in large-scale ServiceNow enterprise implementations.
- Knowledge of scripting languages such as JavaScript, AngularJS, or similar.
- Familiarity with cloud technologies and integration tools (e.g., RESTful APIs, SOAP and MID Server).
- Familiarity with Agile methodologies and project management tools.
- Exposure to non-IT applications in ServiceNow, such as HRSD, Security Incident Response, or Custom Business Applications.
Responsibilities
- Support GIA’s IT Service management maturity.
- Work with GIA’s IT leaders to identify and drive and maintain automation.
- Leads the architecture, design, and implementation of ServiceNow solutions focused on ITSM (IT Service Management), ITOM (IT Operations Management), and other related modules.
- Architect and design custom ServiceNow applications, workflows, and integrations that enable digital transformation for clients.
- Defines best practices, standards, and governance policies for ServiceNow implementations.
- Configures and customizes ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, and Asset Management.
- Works closely with the development team to ensure integration with other IT systems and external platforms (e.g., ERP, monitoring tools).
- Optimizes existing configurations and workflows for improved efficiency.
- Stays current on ServiceNow products and applicable integrated technologies.
- Provides leadership and guidance to technical teams, ensuring solutions’ quality, performance, and scalability.
- Performs code reviews, troubleshooting, and root-cause analysis for issues related to ServiceNow configurations and integration issues.
- Ensures the security, scalability, and maintainability of ServiceNow solutions.
- Stays updated with the latest ServiceNow platform releases and industry trends, recommending new features and capabilities to improve IT operations.
- Supports ITIL best practices and ensures compliance with internal security and governance policies.
- Performs other duties as assigned.
Preferred Qualifications
- ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist (ITSM or ITOM) preferred.