Servicenow CMBD Developer

Servicenow CMBD Developer

Requirements

• Candidate must be a US Citizen
• Candidate must have an Active Secret Clearance.
• Bachelor’s degree from an accredited college or university, preferably in a related field
• 4+ years of experience as a ServiceNow Developer, including ITSM and CMDB support.
• 1+ year of experience in ServiceNow scripting (JavaScript, Glide API, etc.) and workflow design.
• 1+ years of experience developing scoped applications and customizing the Service Portal.
• 6+ months of exposure to ITIL practices and ITSM processes.
• 1+ years of knowledge of CMDB data models and best practices for maintaining data integrity.

Responsibilities

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements, translating them into effective ServiceNow solution designs. Lead the design of complex, effective ServiceNow solutions aligned with business needs.
• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices. Lead the implementation of ServiceNow solutions, ensuring adherence to best practices and overseeing complex scripting and configurations.
• Data Migration: Facilitate and lead data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency. Validate and strategize data migration to optimize ServiceNow data structures.
• Integration Management: Assist in designing and lead the integration of ServiceNow with other systems for seamless end-to-end processes. Collaborate with architects to streamline integration strategies and execution.
• System Optimization: Analyze platform performance and implement optimization strategies for the efficiency and security of ServiceNow solutions. Contribute to overall stability and enhancement of ServiceNow systems.
• Technical Documentation: Create and validate comprehensive technical documentation for configurations, customizations, and data schemas.
• Testing and Quality Assurance: Conduct rigorous testing to ensure functionality, data integrity, and user experience align with desired outcomes. Develop and execute ServiceNow configuration test plans, addressing issues promptly.
• User Training: Support end-user training for seamless adoption and utilization of implemented solutions.
• Change Management: Assist in change management efforts, addressing inquiries and ensuring smooth transitions during system changes.
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations, collaborating with support teams for timely resolutions.
• Security and Compliance: Ensure adherence to security best practices and relevant compliance requirements.
• Continuous Learning: Stay updated on ServiceNow features, enhancements, and best practices, contributing to the team’s continued success.
• Mentorship and Coaching: Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and growth.
• Collaboration and Communication: Coordinate effectively with project managers, stakeholders, and teams, ensuring seamless project execution and communication.
• Corporate Growth: Contribute to identifying new opportunities and support business growth through client roadmaps, solution demonstrations, and proposal contributions.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD), ITSM, or CMDB certification.
• Experience with Flow Designer and Integration Hub.
• Familiarity with Agile development practices.
• Knowledge of additional ServiceNow modules such as ITOM, ITAM, or SecOps.
• Excellent problem-solving and communication skills.