Servicenow Business Analyst
| Company | Guidehouse |
|---|---|
| Location | McLean, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Must be able to OBTAIN and MAINTAIN a Federal or DoD “SECRET” security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
- Minimum Years of Experience: 5 years of ServiceNow implementation or similar technology implementation experience.
- Minimum Degree Required: Bachelor’s degree in Computer Science, Engineering, Business, or related field.
- Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week.
- Agile, SCRUM or SAFe certifications.
- Experience with Software Development Lifecycle methodologies, deliverables, and controls.
- Excellent verbal and written communication skills.
- Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps.
- Strong analytical, problem-solving skills.
- Ability to work effectively in a team environment.
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
- Ability to self-direct, prioritize, and manage multiple tasks and demands.
- Heightened attention to detail.
Responsibilities
- Translate complex business requirements into technical designs and solutions using ServiceNow.
- Support ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
- Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
- Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
- Stay current with ServiceNow products, features, and industry trends to drive innovation.
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
- Build functional work products such as, but not limited to, process maps, design documents, and communications.
- Support functional product testing and training activities.
- Create technical and functional documentation for ServiceNow solutions.
Preferred Qualifications
- Knowledge of the capabilities of other low-code and no-code technology platforms such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau.
- Hands-on experience configuring ServiceNow solutions.
- General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.
- One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD).
- Candidates with an ACTIVE “SECRET” or higher-level clearance are preferred.