Servicenow Architect
| Company | Anaplan |
|---|---|
| Location | Virginia, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- High School Diploma or GED is required.
- A bachelor’s degree (technical degree preferred), ITIL V3/V4 Certifications, and/or ServiceNow Systems Administration Certification preferred.
- 8+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 5 years of ServiceNow experience.
- Strong knowledge and understanding of the ServiceNow platform, eco-system, and best practices.
- Demonstrable knowledge of IT Service Management and ITIL best practices for Incident, Problem, Change, Knowledge, Configuration Management and Service Mapping, ServiceNow reports, and dashboards.
- Experience with SLDC methodologies like Agile, Kanban, Scrum, Scaled Agile.
- Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.
- Analytical mindset. Proven ability to work creatively and apply problem-solving, technical, and project management skills.
- Detail-oriented, organized, self-motivated, hardworking, and a great team player with excellent interpersonal skills. Passion for creating a frictionless end-user experience.
Responsibilities
- Oversee requirements for the ServiceNow platform and integrations with other core applications.
- Proactively manage changes in project scope, identifying potential risks and devising effective contingency plans.
- Solicit, analyze, evaluate, and comprehensively document business stakeholder requirements specific to ServiceNow functionalities.
- Identify technical dependencies and recommend innovative solutions that align with ServiceNow and business needs.
- Contribute to the creation of business application functional/technical specifications for ServiceNow.
- Coordinate and lead project meetings, ensuring transparent communication and distributing comprehensive meeting notes for ServiceNow-related projects.
- Develop user test cases and facilitate user acceptance testing/sign-off specific to ServiceNow functionalities.
- Cultivate and deliver standard operating procedures for business application deployments with a focus on ServiceNow.
- Foster extensive and effective communication with managers and end-users during change management processes, particularly pertaining to ServiceNow.
- Serve as a liaison between business stakeholders and technology implementation teams, ensuring seamless collaboration with a focus on ServiceNow.
- Administer day-to-day operations of the ServiceNow platform, ensuring its optimal performance.
- Uphold the integrity of the ServiceNow platform across production and non-production instances, prioritizing ServiceNow functionality.
- Execute installation and testing of updates and new releases specific to ServiceNow.
- Provide ServiceNow configuration and customization assistance, encompassing form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations, with a ServiceNow focus.
- Design and configure new applications and modules within the ServiceNow environment.
- Aid in troubleshooting patch/release management issues within the ServiceNow framework.
- Support the translation of business requirements into technical specifications, particularly for ServiceNow projects.
- Implement new functionality within the ServiceNow platform, including UI forms, fields, notifications, workflows, and JavaScript server/client code.
- Construct reports, widgets, and dashboards within the ServiceNow environment to enhance operational efficiency.
- Monitor and maintain Service Level Agreements (SLA) workflows within the ServiceNow framework.
- Develop, monitor, modify, and publish service catalog workflows with approvals, focusing on ServiceNow.
- Serve as a configuration and asset manager in the upkeep and health of the Anaplan CMDB as well as hardware and software assets.
Preferred Qualifications
- A bachelor’s degree (technical degree preferred)
- ITIL V3/V4 Certifications
- ServiceNow Systems Administration Certification preferred