Service Representative
| Company | Stanley Black & Decker |
|---|---|
| Location | Orlando, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
- Bilingual proficiency preferred
- Experience reading schematics and determining parts needed for specific tool repairs
- Experience in a customer-facing role within a Retail/Service environment.
- A high degree of integrity and accountability.
- Dependability, reliability, and the ability to work with minimal supervision
- Superior customer service and salesmanship skills.
- Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.
Responsibilities
- Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
- Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
- Conduct customer sales and service both at the counter and via phone.
- Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Preferred Qualifications
- Bilingual proficiency preferred