Service Programs Engineer
| Company | 1X |
|---|---|
| Location | Palo Alto, CA, USA, Mountain View, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
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No requirements provided.
Responsibilities
- Design & launch service programs that improve coverage, uptime, and efficiency (e.g., spare-parts logistics, remote diagnostics, training & certification, knowledge management).
- Own program roadmaps, from requirements gathering and ROI modeling through pilot, rollout, and post-launch optimization.
- Maintain the service plan ensuring that the organization is always staying ahead of customer need in an efficient way.
- Define metrics & dashboards for service KPIs such as MTTR, first-visit fix rate, and cost per serviced robot; drive accountability through regular business reviews.
- Stand up enabling infrastructure and tools (workflows, playbooks, tooling, integrations) so technicians and partners can deliver repeatable, high-quality service at scale.
- Manage service campaigns such as recalls and warranty management.
- Lead cross-functional projects that coordinate Engineering change management, firmware release readiness, and field retrofits.
- Document & communicate program status, risks, and wins to stakeholders from technician to C-suite.
Preferred Qualifications
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No preferred qualifications provided.