Service Process Coordinator

1-3 years relevant experience
Loan servicing/processing experience preferred
Proficient with Microsoft Excel
Requires sitting at a computer the majority of an 8-hour shift
Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts
May assist with pulling files or re-filing
Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred
High School diploma or equivalent

Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers
Resolves complex issues and performs most complex servicing activities under Limited supervision
Works on complex projects
Occasionally mentors lower level processors
Reconciles historical accounts and performs reapplication/re-amortization functions
Supports an expansive array of products/services
Demonstrates technical/administrative expertise
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.