Service Planner

Detail-oriented professional with a knack for planning and coordination
Ability to analyze service request (SR) notes
Skills in assigning calls based on Customer Engineer (CE) skills, schedules, and SR specifics
Ability to prioritize customer needs and balance workloads effectively
Skills in optimizing geographical relations between SR sites and CE proximity
Ability to ensure part availability and source parts as needed
Skills in aligning CE estimated time of arrival (ETA) with part ETA
Ability to address specific customer requirements and monitor overall territory status
Skills in creating, reassigning, and adjusting SRs
Ability to maintain clear communication via phone, email, and Lync/Skype
Skills in documenting actions taken on SRs
Ability to order parts proactively and manage parts processing
Skills in overseeing premium freight and providing out-of-process solutions
Ability to identify improvement opportunities and provide feedback
Willingness to attend all company-mandated/recommended training courses
Ability to provide support across the United States

Analyze service request (SR) notes to understand all aspects before assignment or reassignment
Assign calls based on Customer Engineer (CE) skills, schedules, and SR specifics like type, severity, and urgency
Prioritize customer needs and balance workloads effectively
Optimize the geographical relation between SR sites and CE proximity
Ensure part availability and source parts locally, regionally, or globally as needed
Align CE estimated time of arrival (ETA) with part ETA to maximize service level agreement (SLA) opportunities
Address specific customer requirements and monitor overall territory status
Create, reassign, and adjust SRs, change CE statuses, and handle SR cancellations
Maintain clear communication via phone, email, and Lync/Skype with all NCR Services and Services Enablement Departments
Document all actions taken on SRs in public notes
Order parts proactively and at CE request, manage parts processing and transferring
Oversee premium freight, suppress escalations, and provide out-of-process solutions for aged calls
Identify improvement opportunities and provide closed-loop feedback to enablement organizations
Attend all company-mandated/recommended training courses
Provide support across the United States and perform other duties as directed by the employer

No preferred qualifications provided.