Service Person

Service Person

Requirements

• High School Diploma/GED is required.
• 1 – 2 years of field work experience.
• Ability to work 8-hour day shift Monday – Friday with weekend availability
• Professional attitude oriented towards customer satisfaction.
• Ability to prioritize, organize and multi-task.
• Autonomy and initiative.
• Great communication skills and customer service.
• Basic Computer skills.
• Ability to read and interpret maps and field cards.
• Basic understanding of water distribution systems.
• Valid RI State driver’s license.
• Valid RI Distribution Class 1 Operators License or ability to obtain within 12 months.

Responsibilities

• Completing work orders by turning water on and/or off, setting, removing, repairing and/or replacing residential water meters and recording data.
• Investigating billing complaints in the field by confirming readings and checking for leaks or main breaks.
• Monitoring cross-connection control and/or locating service lines.
• Delivering notices for termination of service to delinquent customer accounts and attempting customer contact for collection.
• Performing routine meter box maintenance, ensuring lids are secure, meter registers are legible, and sufficient access to meters exists.
• Responding to customer inquiries in a professional and courteous manner.
• Performing duties and responsibilities of Meter Reader as necessary.
• Assist with T&D Operations as needed, setting up job sites with required signage and traffic cones, traffic control, and assisting T&D staff with any other required work as needed.
• Assist Chief Well Field Operator as needed with treatment operations, flushing hydrants, heavy lifting may be required.
• Overtime as part of an on-call schedule is required.

Preferred Qualifications

No preferred qualifications provided.