Service Operations Supervisor

High school diploma or GED
Previous supervisory or team leadership experience preferred
Previous experience working with medical devices in a hands-on environment preferred
Ability to identify problems, implement solutions and work independently
Effective time management and conflict resolution skills
Valid driver’s license and driving record that meets company standards and state requirements

Facilitate and attend monthly safety meetings.
Demonstrate a proactive approach to safety awareness and compliance.
Sustain a clean and safe work environment, including 5S activities.
Ensure safety training, meeting and medical testing requirements are kept up to date; ensure that standard work is followed.
Optimally complete all required safety and compliance learning modules on a timely basis.
Ensure all assigned staff complete all required safety and compliance learning modules on a timely basis.
Identify safety concerns and correct as necessary.
Select, train, and ensure optimum team performance.
Establish good working relationships with sales team, as well as with other departments, external customers, and suppliers (Ensure cross-functional cooperation and success).
Development of staff and self through regular meetings and one-to-one interfacing.
Conduct annual APEX (performance) reviews to ensure performance expectations are set, monitored and executed.
Maintain a high-performance workforce.
Create environment for open, continuous, and proactive communication.
Exhibit excellent time management, verbal, and written communication skills.
Ability to conduct effective, oral presentations of information to customers and coworkers.
Cross‑training of coworkers to complete both service center and field functions.
Direct responsibility for assigned site inventory accuracy.
Ensure rapid and accurate work order completion.

Previous supervisory or team leadership experience preferred
Previous experience working with medical devices in a hands-on environment preferred