Service Operations Representative
| Company | Curri |
|---|---|
| Location | Ventura, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Fun personality, positive attitude, eagerness to learn
- Excellent written and verbal communication skills
- Top-notch customer service skills
- Proficient in G-Suite (Google Docs, Google Sheets)
Responsibilities
- Answer customer calls efficiently, with the goal of achieving a 100% answered rate.
- Provide exceptional support and assist customers and drivers with inquiries.
- Be agile and flexible, assisting with tasks such as chats, outbound calls and delivery dispatching when required.
- Become a Curri expert to fully support customers and guide them through any aspect of their delivery.
- Ensure clear and effective communication to address any customer concerns or issues.
- Collaborate with the team to provide feedback and improve the customer call experience.
Preferred Qualifications
-
No preferred qualifications provided.