Service Operations Lead
| Company | Carrier Global |
|---|---|
| Location | Kanata, Ottawa, ON, Canada, Ottawa, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Post-Secondary Degree or Diploma
- 2+ years of HVAC Services, Equipment Services or Construction Services industry experience
Responsibilities
- Proactive monitor, pursue and assist with the selling of field service and repair opportunities to ensure pull through revenue goals are met
- Assist leadership in driving on time, within budget completion of service jobs
- Manage time charged to jobs, i.e., timesheet approvals and Procard transactions (billable vs non-billable)
- Oversee daily execution of Time & Materials (T&M), fixed prices, service contracts & projects
- Assist with Accounts Receivable (AR) and the resolution of customer billing disputes
- Procure parts & materials for scheduled maintenance, repairs and emergency service calls
- Manage warranty and startup jobs
- Book the new jobs and set up the billing plans
- Daily review of open orders to ensure timely completion of jobs
- Ensure timely and accurate billing of project, service contract, T&M and fixed price jobs
Preferred Qualifications
- Bachelor’s degree in business management
- Experience in service operations, job costing, or project coordination
- Microsoft Office Suite, Salesforce, and SAP
- Organizational and communication skills
- Multitask and work cross-functionally with service, finance, and sales teams