Service Operations Analyst – Splunk Global Security – SGS
| Company | Splunk |
|---|---|
| Location | Arizona, USA, Colorado, USA, North Carolina, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2–4 years of experience in IT Service Management (ITSM), IT Operations, or similar technical operations roles.
- Demonstrated ability to run and improve upon business critical service offerings including resolving operational issues
- Proficient with tools such as JIRA and ServiceNow.
- Excellent written and verbal communication skills.
Responsibilities
- Own and operate the day-to-day execution of services required to run the SGS business, ensuring services run smoothly.
- Facilitate communication and coordination between multiple teams (i.e., between SGS and non-SGS partners (e.g., Finance, Procurement, Engineering)) to ensure successful service outcomes.
- Participate in the intake, prioritization, and tracking delivery of enhancements, and recurring service activities.
- Assist with light project coordination—scheduling meetings, and supervising action items.
- Support service teams with continuous improvements and maintenance of runbooks, workflows, other process documentation, and raise partner concerns in line with established governance.
- Apply ITSM principles to handle incidents, problems, and service requests through their process.
- Define and use dashboards and reports that provide transparency into delivery status, risk areas, and service effectiveness.
- Leverage Splunk products for visibility and alerting, where applicable, to support service reliability and incident detection.
- Develop strong relationships with internal and external partners and multi-functional teams to ensure clarity and accountability in service execution.
Preferred Qualifications
- Experience with security operations, cybersecurity tools, or general InfoSec environments.
- Foundational project coordination experience (task tracking, scheduling, meeting facilitation).
- Service delivery mentality with a desire to improve and optimize support processes.
- Exposure to Splunk products (e.g., Enterprise, SOAR, or Splunk Cloud).
- Experience supporting or coordinating service delivery in a cloud or hybrid environment.