Service Manager
| Company | AutoNation |
|---|---|
| Location | New Rochelle, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School diploma or equivalent
- Three to Five years of experience in an auto repair facility
- Two plus years of supervisory experience
- Excellent verbal and written communication and interpersonal skills
- Proficient knowledge of dealership computer systems
- Must have a valid driver’s license
- Ability to drive manual transmission vehicles
- Demonstrated customer service skills
Responsibilities
- Assist all subordinate service and sales personnel in all phases of their job descriptions
- Properly document employee behavior that may result in punitive job actions such as termination
- Report to management any circumstances that compromise the integrity of the dealership
- Work with the parts department as appropriate to ensure proper stocking of high use parts
- Collect accounts receivable for service work
- Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
- Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
- Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
- Quality check completed jobs
- Ensure that all the necessary shop equipment is in proper working condition
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
- Ensure that proper service sales techniques are being used
- Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
- Communicate with customers before issues arise and get involved in escalated customer issues
- Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
- Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
- Serve as liaison with factory representatives in the absence of fixed operations or service director
- Establish and maintain a good working relationship with customers to encourage repeat referral business
- Monitor staffing levels, compensation levels and department turnover
- Assure proper repair order flow to satisfy warranty/dealership/business office requirements
- Maintain reporting systems required by general manager, company and manufacturer
- Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
- Direct and schedule the activates of all department associates
- Hire, train, motivate, counsel and monitor the performance of all service department staff
- Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…
- Assist in development of annual service budget for use in connection with annual sales forecast
- Maintain customer satisfaction index rating above that of manufacturer or dealership average
Preferred Qualifications
- Previous industry knowledge of overall operations, management and wholesale relations (preferred)