Service Insurance Assistant – Commercial
| Company | Liberty Mutual |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Highschool Diploma or equivalent
- Minimum of 1-2 years of relevant customer service or administrative experience preferred
- Prior Call Center experience preferred
- Proficiency with computers is mandatory
- Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured teamwork environment is required
- Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems
- Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department’s policies and procedures
- Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service)
Responsibilities
- Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others, and respond independently to most questions and problems.
- Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support.
- Performs other related support duties as requested, such as answering phones, processing mail, and assisting customers.
- Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
- Adheres to a daily schedule to help maintain phone and offline service levels.
- Identifies all required forms and materials related to policy changes and certificates
- Assists in handling various requests from agents and insureds, including completing basic policy changes
- Interacts with other departments, including underwriting, billing, and processing, to help resolve customer requests.
Preferred Qualifications
- Minimum of 1-2 years of relevant customer service or administrative experience preferred
- Prior Call Center experience preferred