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Service Drive Manager
| Company | AutoNation |
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| Location | Fremont, CA, USA |
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| Salary | $0 – $8000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- High School diploma or equivalent
- Ability to read and comprehend instructions and information
- Two years of experience in an auto repair facility
- Ability to collaborate with other dealership personnel
- Must have a valid driver’s license
- Ability to drive manual transmission vehicles
- Demonstrated communication and interpersonal skills
- Demonstrated customer service skills
Responsibilities
- Schedule and assign daily work objectives for the service consultants
- Monitor performance and counsel service consultants with behavioral or performance issues
- Train, coach, supervise and assist service consultants
- Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
- Maintain all supplies required to operate the service drive
- Communicate with team leaders to determine status of jobs
- Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week’s business
- Partner with all other dealership personnel to ensure quality of service provided to customers
- Perform quality inspections of vehicles being returned to customers
- Follow up with customers to ensure satisfaction with service work
- Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
- Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
Preferred Qualifications
- One year of supervisory experience (preferred)
