Service Director – Residential

Service Director – Residential

Requirements

• Must have extensive knowledge about Apartment Maintenance Operations and Systems
• Strong written and verbal communication skills
• High level of organizational skills
• 5+ Years as a Maintenance Manager
• 3+ Years in Multifamily Communities
• 3+ Years Supervising Multiple Communities
• Ability to read and comprehend instructions, correspondence, and memos
• Ability to write communications, market studies, operating analyses, and other forms of industry-standard correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company
• Strong Computer, Microsoft Office, and Property Management System skills
• Ability to create and modify advanced files in Microsoft Excel, Word and, Power Point
• Ability to understand and deal effectively with resident, vendor or personnel concerns or issues according to Company policy
• Ability to motivate, discipline and train employees to maximize productivity
• Ability to apply common sense understanding to carry out detailed and/or complex written or oral instructions
• Ability to deal with one or more problems at a time involving one or more variables that are either known or unknown

Responsibilities

• Maintain the physical integrity of all the pertaining communities assigned at all times
• Ensure a clean and well-maintained living environment for residents, visitors, and staff
• Anticipate, identify and correct any and all problems involving property
• Implement procedures that will prevent problems
• Conduct all business in accordance with company policies and procedures, state and federal laws
• Monitor service requests and make-readies to ensure timely completion
• Assist any property that may need assistance with either daily
• Train and assist employees with difficult tasks or troubleshooting
• Monitor and spot check renovations accordingly
• Assist with capital and lender repair items by making sure contractors are staying on schedule
• Inspect properties and ensure any capital improvements or code compliance repairs are addressed
• Oversee quality of work and quality control
• Responsible for price negotiations and vendor relations
• Institute and manage the system for handling resident service requests
• Complete work orders within 24 hours when possible
• Schedule maintenance personnel for emergency purposes, 24 hours a day, seven days a week
• Conduct regularly scheduled safety meetings with entire teams
• Maintain and communicate HAZCOM standards
• Ensure MSDS sheets are current and accessible
• Maintain knowledge of laws, EPA and OSHA regulations regarding hazardous materials
• Correct hazardous conditions immediately
• Maintain accurate records regarding preventative maintenance and service requests
• Schedule and perform minor routine maintenance on all appropriate equipment
• Indoctrinate and assist in the development of all subordinate maintenance staff
• Instruct staff on proper use and guidelines of safety items
• Diagnose and perform minor routine maintenance/repair
• Ensure all make-ready repairs and services are completed correctly and on schedule
• Report all major repairs and requisitions to the manager and direct supervisor
• Possess knowledge of budget and budget compliance
• Remove and transfer heavy appliances and equipment as necessary
• Ensure all utility meter shut-offs and apartment cut-offs are identified
• Perform work area clean-up and safety-related duties
• Ensure storage areas are locked when not in use
• Assist in keeping grounds neat and free of litter

Preferred Qualifications

• Bilingual Spanish preferred