Skip to content
Service Desk Technician – Business
| Company | CACI |
|---|
| Location | Chantilly, VA, USA |
|---|
| Salary | $61100 – $122200 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Junior |
|---|
Requirements
- 1+ year of experience in helpdesk support and or networking
- BA/BS
- Ability to work rotating shift-work
- Degree or equivalent work experience
- Experience working with helpdesk ticketing tools and knowledge base resources
- Experience troubleshooting Microsoft Desktop Operating Systems
- Experience with server and or desktop virtualization
- Experience with networked storage
Responsibilities
- Supporting a 24×7 world-class service center
- Provides first level support for inbound incidents and Service Requests
- Provide frontline phone and email support related to system and application issues
- High comfort level working with technology at a fast pace
- Ability to quickly route issues according to issue type and severity
- Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
- The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone
Preferred Qualifications
- CompTia A+
- CompTia Server+
- CompTia Network+
- HDI Customer Help Desk Analyst
- Microsoft Office Specialist
