Service Desk Intern
| Company | AeroVironment |
|---|---|
| Location | Simi Valley, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Internship |
| Degrees | |
| Experience Level | Internship |
Requirements
- High School Diploma or GED equivalent and college student
- Excellent customer service and verbal/written communication skills
- Strong computer skills and proficiency in Microsoft Office, Windows OS and Dell hardware
- Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills
Responsibilities
- Provides world-class customer service.
- Troubleshoots IT related issue or request, either through remote connection or deskside visit by utilizing resources including existing expertise, teammates, knowledge articles and other documented policies and procedures.
- Performs computer imaging and deployments, phone deployments, PC refreshes, e-waste activities and works with the IT asset manager to ensure CMDB is updated appropriately and the needed equipment is in stock.
- Delivers and configures needed IT equipment to the proper location, including personnel moves.
- Assists and trains customers on how to use assigned IT equipment.
- Provides support for on-site/off-site meetings, conference rooms and audio/video related support.
- Documents support interactions with the details of inquiries, complaints, comments, actions taken and resolution by updating existing or creating a new ticket.
- Follows-up with customers on status for urgent issues/requests that are escalated to another Tier or team.
- Provides customers with preventive maintenance, configuration recommendations and points them to relevant self-help materials.
- Updates relevant knowledge articles and/or self-help materials.
- Other duties as assigned by team lead or service desk manager.
Preferred Qualifications
- Able to excel in a fast-paced, deadline-drive environment, where small teams share a broad variety of duties
- Displays strong initiative and drive to accomplish goals and meet company objectives
- Takes ownership and responsibility for current and past work products
- Works well with others and consistently demonstrates teamwork, collaboration and puts the success of the team above one’s own interests. Shares ideas and knowledge with others