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Service Desk Analyst Intern
| Company | CannonDesign |
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| Location | Denver, CO, USA |
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| Salary | $21.5 – $25.5 |
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| Type | Internship |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Internship |
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Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop, Microsoft Office is required.
- Strong communication skills and innovative thinking is essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Responsibilities
- Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
- Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
- Prepare, set up, and coordinate employee equipment.
- Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
- Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Adapt/modify existing hardware and software to meet specific needs.
- Maintain peripherals (i.e. printers).
- Travel may be required.
- May perform other duties as required.
Preferred Qualifications
No preferred qualifications provided.
