Service Designer – User Experience Design
| Company | OneMain Financial |
|---|---|
| Location | Charlotte, NC, USA, Fort Worth, TX, USA, New York, NY, USA, Evansville, IN, USA, Wilmington, DE, USA, Irving, TX, USA, Baltimore, MD, USA |
| Salary | $115000 – $145000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of experience in service design, customer service, operations, or a related field.
- Proven track record of successfully leading complex programs and delivering results.
- Understanding of industry trends and best practices in service design.
- A bachelor’s degree in Product Design, Interaction Design, Fine Arts, or a related field or an equivalent combination of education and work experience.
- Expert proficiency with Figma, Miro, usertesting.com, Dovetail and other relevant domain software consistent with industry standards.
- Strong portfolio showcasing a range of projects demonstrating your design process, critical thinking, and problem-solving skills.
- Strong systems thinker with experience defining patterns, style guides, performing user testing, and building low and high-fidelity prototypes.
- Solid understanding of software development and how to collaborate with developers.
- Self-starter with exceptional time management and organizational skills with laser-sharp attention to detail and accuracy.
- Analytical and problem-solving skills.
- Leadership skills with experience influencing and collaborating effectively across all levels of the organization.
- Communication and facilitation skills, with experience engaging stakeholders and lead complex discussions with clarity and confidence.
Responsibilities
- Shape and optimize OneMain’s service experience frameworks that enhance customer experience, team member experience, and operational efficiency.
- Map out and design service experiences across main journeys, ensuring they are seamless, scalable, and adaptable across all touch points.
- Apply human-centered design methodologies, data-driven insights, and cross-functional collaboration to define service delivery.
- Work closely with cross-functional teams to identify areas for improvement and develop strategies to enhance the overall service experience.
Preferred Qualifications
- Possess a broad and comprehensive understanding of different systems, theories, and practices of design leadership.
- Identified and set platform strategies, envisioned complex user interactions, and inspired teams to push the boundaries of what’s possible.
- Can communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Preferred experience working in a financial services industry, especially consumer lending.