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Service Delivery TPM
| Company | State Street |
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| Location | Quincy, MA, USA |
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| Salary | $134098 – $230000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in Computer Science, or a related field, or its equivalent
- 5 years of experience as a Product Owner or in any occupation or title in which product or project management experience is gained
- Demonstrated experience with Sharepoint, JIRA, or Clarity
- Project Management Professional (PMP) certification
- Data Analysis – Python, Microsoft SQL, Excel, Access, Teradata
Responsibilities
- Work with Cyber Fusion leadership, vendors, and service delivery teams to define, plan and deliver new and existing initiatives aligned to Cyber Fusion strategic initiatives
- Ensure critical stakeholder satisfaction by making sure the work delivered matches defined success criteria and internal standards of excellence
- Use tailoring methods to deliberately adapt the project management approach by determining the most useful elements, tailoring is driven by PMI principles, organizational values and culture using mindful implementation of approach, processes, project life cycle and deliverables for successful delivery
- Prioritize deliverables by managing all stages of the service delivery lifecycle including initiate, plan, execute, monitor & control, close as defined by tailoring methods
- Serve as the primary point of contact during the delivery lifecycle to manage product vision, project health/scope, facilitate feedback, discuss project status and deliver reporting
- Setup and work within GTS and Cyber Fusion framework to enable workflow, time tracking, document repositories, and aggregated stakeholder feedback
- Plan for contingencies, surfacing risk in advance, and raising the flag before problems arise
- Understand teammates’ schedules and scope of work to harmonize with initiative allocations, workload, and ensure alignment with service delivery schedules and reporting
- Manage stakeholder communications, expectations, and strategies from inception through delivery
- Clearly delineate success criteria, assumptions, and constraints with stakeholders
- Identify and troubleshoot risks or dependencies before they derail delivery
- Ensure the agreed service objectives and success criteria are delivered on time and within budget
Preferred Qualifications
No preferred qualifications provided.
