Service Delivery Director

Minimum of 5 years of experience in consulting, service delivery and/or program management
Proven track record of successfully managing complex programs and leading diverse teams
Strong strategic thinking and problem-solving skills
Excellent communication and leadership abilities
Ability to work independently in a remote setting while maintaining strong connections with the team and stakeholders
Experience and understanding of a breadth of IT managed services including, but not limited to, AI, application support, cybersecurity, ITSM, service desk, etc. Oracle platform and application experience a huge plus
Experience and ability to shape, position and respond to RFP’s
Must be comfortable operating in a fast paced, changing environment

Provide overall leadership, strategy and set direction for managers and employees
Lead large group discussions to answer questions and remedy complaints
Create and deliver stakeholder executive presentations
Create and nurture effective communication within the organization
Build a strong team through open communication and by collaborating on decision-making responsibilities
Initiate and set goals for programs based on the organization’s strategic objectives and contract expectations
Plan programs from start to finish, including identifying processes, deadlines and milestones
Develop and approve operations and budgets
Develop and maintain client relationships to maintain and expand CAI’s business at clients
Develop processes and procedures to meet and exceed client expectations related to managed services contracts as well as projects
Manage all delivery activities at the client, whether performed by resources in direct reporting line, or from CAI Enterprise Practices

No preferred qualifications provided.